Cases for HVAC
HVAC = heating, ventilation, air conditioning
Each case contains 60 fields for retrieval
- plus further fields describing installation
- plus links to ftp area for download
Aim is to find some ‘nearest neighbour’ cases
From these, sales staff can look at a small number of similar cases, and adapt quotes
Quotes confirmed at central site
- In trial, expertise of central engineers never used
- just for checking quotes that the sales staff proposed
One benefit is saving in central experts time